On Oct 5 users of the Berkshelf gem saw an error with Faraday. We are conducting a live, public post mortem now and I will include a link to the recording as soon as we are completed. If you’d like to watch it live, go to http://youtu.be/NcD7BPV4yUU
One of the biggest concerns and questions I have coming out of this is that the reporting mechanism used relied on the reporting user (Noah) having a lot of context and personal connections that aren’t always going to be available during an incident. (https://twitter.com/kantrn/status/651187991688286208)
Is reaching out to an individual the best approach? Where / how else would this issue have been reported or raised if Noah hadn’t reached out directly to Nell?
Given that this wasn’t in a Chef packaged version of Berks and is in more of the “best effort” class of support from the Berks team, I think it would be filed as a bug against berks or whatever repo. The reason it went to Nell was that Noah initially believed it was a configuration change on the public supermarket instance.
Agree but that’s a statement filled with post-incident context.
Knowing only what was know at the time of the incident, Would a tweet to @opscode_status have been more appropriate to get the issue raised? A support request?