# Symantec agent error

**URL:** <https://discourse.chef.io/t/symantec-agent-error/10514>\
**Category:** Chef Automate\
**Created:** [March 2, 2017, 7:37pm UTC](https://discourse.chef.io/t/symantec-agent-error/10514 "2017-03-02T19:37:47Z")\
**Posts on this page:** 9\
**Page:** 1

<div class="post-metadata">

**Author:** ![prash](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@prash](https://discourse.chef.io/u/prash)\
**Post date:** [March 2, 2017, 7:37pm UTC](https://discourse.chef.io/t/symantec-agent-error/10514/1 "2017-03-02T19:37:47Z")

</div>

Greetings professionals,

i am trying to install symantec agent on my windows node through linux workstation. i also has the setup.exe file copied to the location directory cookbook/symantic-agent/files/symantec.exe.

this is the recipe i am using under file default.rb  
##########################  
windows\_package ‘Symantec’ do  
action :install  
source '/opt/chef-ws/cookbooks/Symantec-agent/files/default/Symantec’  
end  
#################################

Attributes=\> default.rb  
default[‘symantec’][‘install\_source’] = ‘/opt/chef-ws/cookbooks/symantec-agent/files/default/symantec.exe’  
#################  
Metadata.rb =\> depends on ‘windows’  
#################################

When i am trying to bootstrap this recipe to my windows node i get the below error

**# Declared in c:/chef/cache/cookbooks/symantec-agent/recipes/default.rb:10:in `from\_file’**  
**10.0.108.104**  
**10.0.108.104 windows\_package(“symantec”) do**  
**10.0.108.104 provider Chef::Provider:📦:Windows**  
**10.0.108.104 action [:install]**  
**10.0.108.104 retries 0**  
**10.0.108.104 retry\_delay 2**  
**10.0.108.104 default\_guard\_interpreter :default**  
**10.0.108.104 declared\_type :windows\_package**  
**10.0.108.104 cookbook\_name "symantec-agent"**  
**10.0.108.104 recipe\_name "default"**  
**10.0.108.104 source "/opt/chef-ws/cookbooks/symantec-agent/files/default/symantec.exe"**  
**10.0.108.104 options "-ms"**  
**10.0.108.104 installer\_type :custom**  
**10.0.108.104 package\_name "symantec"**  
**10.0.108.104 success\_codes [0, 42, 127]**  
**10.0.108.104 end**  
**10.0.108.104**  
**10.0.108.104 Platform:**  
**10.0.108.104 ---------**  
**10.0.108.104 x64-mingw32**  
**10.0.108.104**  
**10.0.108.104**  
**10.0.108.104 [2017-03-02T19:20:20+00:00] INFO: Running queued delayed notifications before re-raising exception**  
**10.0.108.104 [2017-03-02T19:20:20+00:00] ERROR: Running exception handlers**  
**10.0.108.104 [2017-03-02T19:20:20+00:00] ERROR: Exception handlers complete**  
**10.0.108.104 [2017-03-02T19:20:20+00:00] FATAL: Stacktrace dumped to c:/chef/cache/chef-stacktrace.out**  
**10.0.108.104 [2017-03-02T19:20:20+00:00] FATAL: Please provide the contents of the stacktrace.out file if you file a bug report**  
**10.0.108.104 [2017-03-02T19:20:20+00:00] FATAL: Mixlib::ShellOut::CommandTimeout: windows\_package[symantec] (symantec-agent::default line 10) had an error: Mixlib::ShellOut::CommandTimeout: command timed out:**  
**10.0.108.104 ---- Begin output of start “” /wait “” -ms & exit %%%%ERRORLEVEL%%%% ----**  
**10.0.108.104 STDOUT:**  
**10.0.108.104 STDERR:**  
**10.0.108.104 ---- End output of start “” /wait “” -ms & exit %%%%ERRORLEVEL%%%% ----**  
**10.0.108.104**  
**10.0.108.104 ProcessId: 3536**  
**10.0.108.104 app\_name: C:\Windows\system32\cmd.exe**  
**10.0.108.104 command\_line: cmd /c "start “” /wait “” -ms & exit %%%%ERRORLEVEL%%%%"**  
**10.0.108.104 timeout: 600**  
**ERROR: Failed to execute command on 10.0.108.104 return code 1**

Can any one help me in figuring out what exactly the problem is?

Thanks  
Prash

---

<div class="post-metadata">

**Author:** ![stractenberg](https://avatars.discourse-cdn.com/v4/letter/s/f9ae1b/32.png) [@stractenberg](https://discourse.chef.io/u/stractenberg)\
**Post date:** [March 2, 2017, 8:48pm UTC](https://discourse.chef.io/t/symantec-agent-error/10514/2 "2017-03-02T20:48:44Z")

</div>

We use a customized version of:

windows\_package ‘Symantec Endpoint Protection’ do  
source "http://#{chef\_file\_server}/repo/sep/chef\_sep\_12.1.7004.6500\_x64.exe"  
installer\_type :custom  
options '/s’  
action :install  
end

which works for us. We host install files on a web server.

---

<div class="post-metadata">

**Author:** ![prash](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@prash](https://discourse.chef.io/u/prash)\
**Post date:** [March 2, 2017, 8:58pm UTC](https://discourse.chef.io/t/symantec-agent-error/10514/3 "2017-03-02T20:58:36Z")

</div>

is there any possibility to deploy the install files with out webserver or http links / by giving the absolute path where the install file is place from the workstation itself?

Thanks  
Prash

---

<div class="post-metadata">

**Author:** ![prash](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@prash](https://discourse.chef.io/u/prash)\
**Post date:** [March 2, 2017, 9:05pm UTC](https://discourse.chef.io/t/symantec-agent-error/10514/4 "2017-03-02T21:05:07Z")

</div>

and i am using linux machine as workstation and i want this agent to get installed in windows node will that be possible.?

please guide me

thanks  
Prash

---

<div class="post-metadata">

**Author:** ![stractenberg](https://avatars.discourse-cdn.com/v4/letter/s/f9ae1b/32.png) [@stractenberg](https://discourse.chef.io/u/stractenberg)\
**Post date:** [March 2, 2017, 9:20pm UTC](https://discourse.chef.io/t/symantec-agent-error/10514/5 "2017-03-02T21:20:16Z")

</div>

cookbook\_file resource? or share the directory the install files are in on the Linux workstation and use the remote\_file resource to download the files before installing them with windows\_package.

---

<div class="post-metadata">

**Author:** ![prash](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@prash](https://discourse.chef.io/u/prash)\
**Post date:** [March 2, 2017, 9:34pm UTC](https://discourse.chef.io/t/symantec-agent-error/10514/6 "2017-03-02T21:34:45Z")

</div>

yes cookbook file source…!

im sorry to say but i did not follow and i guess we are pretty close to solve this let me explain you sir

i have copied install file to path /cookbooks/symantec-agent/files/default-setup.exe ### i don’t have web server to host the install files on web through HTTP###

Now can i deploy the cookbook file source by writing the recipe as you shown above my removing the source url and replace it to cookbook path as shown below will this work?

windows\_package ‘Symantec Endpoint Protection’ do  
source " /cookbooks/symantec-agent/files/default-setup.exe /  
installer\_type :custom  
options '/s’  
action :install  
end

Thanks  
Prash

---

<div class="post-metadata">

**Author:** ![stractenberg](https://avatars.discourse-cdn.com/v4/letter/s/f9ae1b/32.png) [@stractenberg](https://discourse.chef.io/u/stractenberg)\
**Post date:** [March 3, 2017, 1:26pm UTC](https://discourse.chef.io/t/symantec-agent-error/10514/7 "2017-03-03T13:26:50Z")

</div>

I understand you put the installer on your local Linux workstation. You can’t use the windows\_package resource to grab that file from that location as is like you’re trying to do. The way I see it, you have 3 options:

1 - Share the folder it’s in, and use the remote\_file resource first to copy the installer to the Windows node, THEN use the windows\_package resource to install it:

remote\_file ‘C:/chef/cache/default-setup.exe’ do  
source '///share/default-setup.exe’  
action :create  
end

windows\_package ‘Symantec Endpoint Protection’ do  
source 'C:/chef/cache/default-setup.exe’  
installer\_type :custom  
options '/qn’  
action :install  
end

2 - Put the installer on a web server, then you can call it directly via the windows\_package resource:

windows\_package ‘Symantec Endpoint Protection’ do  
source 'http:///default-setup.exe’  
installer\_type :custom  
options '/s’  
action :install  
end

3 - Use the cookbook\_file resource which will put the installer.exe on the Chef server. Then use windows\_package to install:

cookbook\_file ‘C:/chef/cache/default-setup.exe’ do  
source 'default-setup.exe’  
action :create  
end

windows\_package ‘Symantec Endpoint Protection’ do  
source 'C:/chef/cache/default-setup.exe’  
installer\_type :custom  
options '/qn’  
action :install  
end

---

<div class="post-metadata">

**Author:** ![prash](https://avatars.discourse-cdn.com/v4/letter/p/d07c76/32.png) [@prash](https://discourse.chef.io/u/prash)\
**Post date:** [March 3, 2017, 8:14pm UTC](https://discourse.chef.io/t/symantec-agent-error/10514/8 "2017-03-03T20:14:25Z")

</div>

i tried doing the third way but still i am getting this error

================================================================================  
10.0.108.104 Error executing action `install` on resource 'windows\_package[Symantec Endpoint Protection]'  
10.0.108.104 ================================================================================  
10.0.108.104  
10.0.108.104 Mixlib::ShellOut::CommandTimeout  
10.0.108.104 --------------------------------  
10.0.108.104 command timed out:  
10.0.108.104 ---- Begin output of start “” /wait “” /s & exit %%%%ERRORLEVEL%%%% ----  
10.0.108.104 STDOUT:  
10.0.108.104 STDERR:  
10.0.108.104 ---- End output of start “” /wait “” /s & exit %%%%ERRORLEVEL%%%% ----  
10.0.108.104  
10.0.108.104 ProcessId: 5064  
10.0.108.104 app\_name: C:\Windows\system32\cmd.exe  
10.0.108.104 command\_line: cmd /c "start “” /wait “” /s & exit %%%%ERRORLEVEL%%%%"  
10.0.108.104 timeout: 600  
10.0.108.104  
10.0.108.104 Resource Declaration:  
10.0.108.104 ---------------------  
10.0.108.104 # In c:/chef/cache/cookbooks/symantec14/recipes/default.rb  
10.0.108.104  
10.0.108.104 20: windows\_package ‘Symantec Endpoint Protection’ do  
10.0.108.104 21: source 'C:\chef\cache\package-setup.exe’  
10.0.108.104 22: installer\_type :custom  
10.0.108.104 23: options '/s’  
10.0.108.104 24: action :install  
10.0.108.104 25: end  
10.0.108.104 26:  
10.0.108.104  
10.0.108.104 Compiled Resource:  
10.0.108.104 ------------------  
10.0.108.104 # Declared in c:/chef/cache/cookbooks/symantec14/recipes/default.rb:20:in `from\_file’  
10.0.108.104  
10.0.108.104 windows\_package(“Symantec Endpoint Protection”) do  
10.0.108.104 package\_name "Symantec Endpoint Protection"  
10.0.108.104 action [:install]  
10.0.108.104 retries 0  
10.0.108.104 retry\_delay 2  
10.0.108.104 default\_guard\_interpreter :default  
10.0.108.104 declared\_type :windows\_package  
10.0.108.104 cookbook\_name "symantec14"  
10.0.108.104 recipe\_name "default"  
10.0.108.104 source "c:\chef\cache\package-setup.exe"  
10.0.108.104 installer\_type :custom  
10.0.108.104 options "/s"  
10.0.108.104 returns [0]  
10.0.108.104 end  
10.0.108.104  
10.0.108.104 Platform:  
10.0.108.104 ---------  
10.0.108.104 x64-mingw32  
10.0.108.104  
10.0.108.104  
10.0.108.104 [2017-03-03T20:02:40+00:00] INFO: Running queued delayed notifications before re-raising exception  
10.0.108.104 [2017-03-03T20:02:40+00:00] ERROR: Running exception handlers  
10.0.108.104 [2017-03-03T20:02:40+00:00] ERROR: Exception handlers complete  
10.0.108.104 [2017-03-03T20:02:40+00:00] FATAL: Stacktrace dumped to c:/chef/cache/chef-stacktrace.out  
10.0.108.104 [2017-03-03T20:02:40+00:00] FATAL: Please provide the contents of the stacktrace.out file if you file a bug report  
10.0.108.104 [2017-03-03T20:02:40+00:00] FATAL: Mixlib::ShellOut::CommandTimeout: windows\_package[Symantec Endpoint Protection] (symantec14::default line 20) had an error: Mixlib::ShellOut::CommandTimeout: command timed out:  
10.0.108.104 ---- Begin output of start “” /wait “” /s & exit %%%%ERRORLEVEL%%%% ----  
10.0.108.104 STDOUT:  
10.0.108.104 STDERR:  
10.0.108.104 ---- End output of start “” /wait “” /s & exit %%%%ERRORLEVEL%%%% ----  
10.0.108.104  
10.0.108.104 ProcessId: 5064  
10.0.108.104 app\_name: C:\Windows\system32\cmd.exe  
10.0.108.104 command\_line: cmd /c "start “” /wait “” /s & exit %%%%ERRORLEVEL%%%%"  
10.0.108.104 timeout: 600

---

<div class="post-metadata">

**Author:** ![joerod](https://avatars.discourse-cdn.com/v4/letter/j/df788c/32.png) [@joerod](https://discourse.chef.io/u/joerod)\
**Post date:** [March 30, 2017, 3:10pm UTC](https://discourse.chef.io/t/symantec-agent-error/10514/9 "2017-03-30T15:10:36Z")

</div>

I’m having a similar issue however my options are a bit different.

`options "/s /v /qn RUNLIVEUPDATE=0 SYMREBOOT=REALLYSUPPRESS"`

I believe the “=” are screwing up my recipe, I tried “=” and it didn’t work any one know how to escape this?